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When and how to void labels at

Time Frames

We strongly suggest that all unused labels should be voided. For FedEx and UPS labels, users have up to 7 days to void them from the creation date. You can ask customer service for assistance to void labels beyond the time frame.

For USPS labels, users have up to 2 days to void them from the creation date. Unfortunately, there is little we can do for assistance if the label is beyond 7 days from the creation date. For labels beyond the time frame, you must make your request at your local Post Office for refund. For further information, please click here.

Users will get instant refunds after labels are voided. Once voided, they should not be used again.



Voiding a label is easy. You just need to follow the steps:

  1. Login your account and select the Shipments .
  2. Use the tracking number or the order number to search for the label and select it.
  3. Click on Void Label icon above and select OK in the pop-up window to continue.



Then, you will see a message to remind you that the label has been voided successfully.


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