We strongly suggest that all unused labels should be voided. For FedEx and UPS labels, users have up to 7 days to void them from the creation date. You can ask customer service for assistance to void labels beyond the time frame.
For USPS labels, users have up to 2 days to void them from the creation date. Unfortunately, there is little we can do for assistance if the label is beyond 7 days from the creation date. For labels beyond the time frame, you must make your request at your local Post Office for refund. For further information, please click here.
Voiding a label is easy. You just need to follow the steps:
- Login your Circle.us account and select the Shipments .
- Use the tracking number or the order number to search for the label and select it.
- Click on Void Label icon above and select OK in the pop-up window to continue.
Then, you will see a message to remind you that the label has been voided successfully.