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Can I cancel the unused label for refund? What is the timeframe?


You will not be charged by only creating an order until a shipping label (with tracking number) is generated. So cancelling an order will not result in shipping cost refunded.

To cancel an unused label, please go to Shipments<Void Label. The timeframe is 0-7 days (from the creation date).


If it is beyond 7 days, pleasse contact Customer Service and we will void it for you.


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