Circle.us Help Center

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Are the quoted rates calculated on actual weight or dimensional weight?

The quoted rates are calculated on the dimensional weight or actual weight of the package — whichever is greater. Dimensional weight reflects package density, which is the amount of the space a package occupies in relation to its actual weight. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed.

We suggest you enter the accurate weight and dimensions of your package. Circle.us will make adjustments automatically based on invoices of FedEx or UPS after your shipments are delivered.

If you have questions about the shipping rates of your shipments, please contact us at support@circle.us Or Chat with us.

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